Reservations Consultant

Job No: Cruise297
Location: Airlie Beach

About the Organisation

Run by an experienced tourism team, Cruise Whitsundays provides an exciting selection of day cruise experiences and activities that really make the most of this incredible part of the world - including the stunning Whitsunday Islands National Park and the Great Barrier Reef. The organisation's outstanding day cruises include the Great Barrier Reef Adventures day cruise, the Camira Sailing Adventure to Whitehaven Beach and Island Escape day cruises to Hamilton Island and Whitehaven beach.

At Cruise Whitsundays the focus is on quality, safety and of course, having fun! With modern, state of the art vessels and facilities, rigorous staff training and customer focus the company is setting new standards in the region.

About the Opportunity

Our Reservations Consultants are responsible for the warm and friendly reception and customer service of all our tour guests. We are seeking a self-motivated person to join our team of Consultants in our Travel Centres located at Port of Airlie and Hamilton Island for our continued success and growth.

Your Primary duties within this role include:

  • The exceptional customer service of all passengers and guests.

  •  The sale and processing of all Cruise Whitsundays tours and services

  •  The completion of back of house administration duties

  •  The communication and liaison with other Cruise Whitsundays departments and external agents to provide up-to date information about all Cruise Whitsundays services.

To be successful in this role you will have:

  • Outstanding Customer Service skills and experience

  • Strong personal presentation and interpersonal skills

  • Strong computer and administration skills

  • A background in Sales or Reservations

  • The ability to work autonomously and part of a team

  • Immaculate communication skills both written and oral

  • Exceptional problem solving skills and the ability to thrive under pressure

  • Current drivers licence - this will be required when working on Hamilton Island


You will be required to work flexible hours including weekends and evenings.

Local knowledge of the Whitsundays and Marine Tourism experience as well as experience in reservations/ticketing systems will be highly regarded although not essential.




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